Privacy Policy

Personal Information

When you contact us or use our services, we may collect:

• Name and contact details (email address, phone number)
• Company name and business information
• Project requirements and preferences
• Communication records and correspondence

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

Types of Cookies We Use

Managing Cookies

You can control and delete cookies through your browser settings. You can also change your cookie preferences at any time using our cookie banner or by visiting our cookie preference centre.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted partners who assist in delivering our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Consent: When you have explicitly consented to the sharing

Third-Party Services

Our website may integrate with third-party services including:

• Google Analytics for website analytics
• Payment processors for transaction handling
• Email marketing platforms for communications
• Social media platforms for content sharing

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security updates and monitoring
• Staff training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing your data
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your data for marketing purposes
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at hello@gajocreative.co.uk

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain client data for 7 years after project completion for business and legal purposes. Website analytics data is retained for 26 months.

Your data may be transferred to and processed in countries outside the UK/EEA where our service providers are located. We ensure adequate protection through:

• Adequacy decisions by the UK/EU authorities
• Standard contractual clauses approved by regulators
• Certification schemes and codes of conduct

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. Visit ico.org.uk for more information.